Guide
Madrese support
Find answers to the most common questions for each role, or leave us a message. On working days our team usually replies within a few hours.
In-platform message
Answered on working days, usually within a few hours.
Role guides
Step-by-step walkthroughs of every panel, from login to reporting.
Enterprise support
Schools, districts and publishers get a dedicated success manager.
FAQ
Check here before you write to us
The SMS login code is not arriving — what should I do?
First check that the number is correct and that promotional SMS is not blocked on your line. If nothing arrives within two minutes, tap resend; if it keeps failing, send us the number and the time you tried.
Is the student panel really free?
Yes. The student panel is permanently free with no payment required. Other roles have subscription plans, which you can compare on the pricing page.
How do I link my parent account to my child?
In the parent panel open “Access management” and enter your child’s student code. The code is shown in the student panel under Settings. The link becomes active once the student confirms it.
Where is our school’s data stored?
Data is held on in-country servers, and each role can reach only the data that role is authorised for. The details are set out in the privacy policy.
An AI output was wrong — what should I do?
Every output has a report-error option. Send the text along with the subject or grade so we can improve the templates. Outputs should always be reviewed by a human before official use.
Can I upgrade or cancel my plan?
Yes. From “Billing” in your panel you can upgrade the plan or cancel auto-renewal. The remaining balance of the period is credited towards an upgrade.
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